OUR SERVICES

In 2008 we moved to a small business unit along with investment in workshop equipment which we couldn't previously accommodate. Where ever possible we use UK manufactures/suppliers but we have to be realistic as we all live in a global market.

When we started back in 2000 I would never have dreamed of building more than more than a handful of locos. It is a growing business and as such it is a learning curve for us.

While we want to keep costs down, commercial rent, insurance, VAT and rates are all costs which we didn't used to have when the company was small and working out of a home workshop.

Most items are built in house but some specialist parts are contracted out

TERMS & CONDITIONS

• We will look after you. It is in our interest to keep your locos and rolling stock running. We will fix or sort any problems which are our making and help out with those that aren't (with in reason).
  

• Items will not be dispatched until invoices are paid in full. So if you under pay it will only delay your items. 

• We do not usually ask for deposits, just request prompt payment of invoice when the item is ready to ship.  Advance payments will only be required on large orders (stage payments) or for items that we cannot sell on.

• Order confirmation is confirmation we are in contract with yourself. This may be confirmation of verbal or written offer to enter in to contract.  We will try our best to work to delivery lead times quoted, but sometimes outside factors play a part. We will endeavour to keep you informed.

• Cancellation of an order will not usually incur costs unless -
• We have specifically bought or worked on items that are non standard. A restocking charge may be incurred.
• Custom items are ordered (eg brass name plates), full payment will be expected.
• Spent time on design or consultation.
• If we have started a build then we may seek to recover costs for materials/services that cannot be sold to other parties. 
• Stage payments will be for specific work/items and reflect purchase of  item - non refundable..

• An issued invoice indicates work is complete and prompt payment is appreciated. 

• Whilst every effort has been made to keep this site up to date at Ride on Railways we do make changes and improvements to our range. As a result specifications and prices may vary from those shown. Prices shown do not include postage and packaging. Postage is via Standard Parcels Service with insurance unless requested or stated otherwise. Goods can be collected.
  

• It is not our intention to mislead you over prices or specification. Please talk to us if you believe that we have not made details clear. The website has become very complex and errors may have occurred. 

• We recommend that you should get public liability insurance, if you are not covered under any club policies. This is especially important if you intend to carry public or non family members. 5" & 7 1/4" gauges are big enough to cause major injury, therefore adequate care should be taken when running. We would recommend you read and follow advice given by The Health and Safety Executive's guidance notes, Safe operation of miniature railways.

• ALL PRICES ARE SHOWN INCLUDING VAT. Outside the UK we can ship less vat.  For collection by EU customers we will charge VAT at 20% if we do not have 100% proof that the goods actually go to the country claimed.  
• VAT registration GB 918 7060 14
• Distance Selling Regulations - Most items are made to order and therefore do not qualify for the statutory 7 day cooling off period. That said if you change your mind on a standard item or are not happy then please get the goods back to us for a refund. Postage will be the responsibility of the buyer.
• We do not want to get lost in legal waffle. If you have problems or need help/advice then please get in touch. 
• You will need to carry out regular maintenance and inspection of your items to ensure they are still fit for purpose. If you are unsure about this please get in touch and we will send out guidance notes
• Our best prices are those shown on the website. We don't ask you to pay more so please don't ask if you can pay less.
  

The RoR garden railway, shown in various locations across the site, is a personal railway and is developed as a hobby and not a business. Havering Miniature Railway is also shown on the website, this is a club track and not part of Ride On Railways. 

Advice given is just that -"advice". What works for us may not work for you. If in doubt ask or contact any railway supplier.

The best catalogue at present is the one you are reading now. It is cheap, full colour and even has video in it. I can print up a hard copy catalogue but its contents and style will not match those which a website can offer.

Have we left anything out?

Please tell us.

Paul