RIDE ON RAILWAYS
esales@rideonrailways.co.uk
Made in Britain
Tel 01708 374468

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Order and Delivery


Most orders are made direct for the customer. While we can batch some items most are made to order. This can mean a lead time at busy times of the year.
Call to find out the current lead times on items.

1. CHECK PRICE AND SPECIFICATION


  • Check current price and description
  • TALK TO US. We are a small business and value your custom.
2. ORDERING
Most items are made in house to order so we cannot operate a buy it now website.

To order please call or email with your details so we can confirm an estimated build/delivery date and clarify your requirements. Once an order has been confirmed we will give you an order number

IF YOU DO NOT HAVE AN ORDER/INVOICE NUMBER THEN CONTACT ME.

3. PAYMENT
Credit Cards
  • Call me when your order is ready I can process a card over the phone.
  • We can only take credit and debit card payments over the phone or mail order (MOTO - mail order telephone order).
  • DO NOT EMAIL CARD DETAILS.
  • PayPal accepted but fees are 3.5% (4% overseas)
Bank Transfer
  • Bank account details will be on the bottom of your invoice.
  • For overseas transfers we get charged 6 - 12 by the banks on transfers over 100.
  • Bank to bank welcome but please do not pay in cash at your end.
Cheque

IMPORTANT - HSBC have closed our local bank. If you want to pay by cheque, please can you pay it in at your local branch. I cannot guarantee when I can get to the town centre branch which may add delay to your order.
  • Please make cheques payable to "Ride on Railways Ltd"
  • Allow 7 working days for the cheque to clear before items are posted
Cash
  • Please let us know in advance if you intend to pay cash.
  • We prefer bank transfer or cards if possible as we are charged 10p per 10 to pay it in to the bank account
  • Do not send cash through the post or pay in at your bank
4. POSTING Goods will be posted/released once payment cleared.
  • POSTING IS AT COST
  • Collection preferred but then we ship around the world so understand this is not always possible.
  • Small items (under 2kg) via the Post Office. Please note we have to add VAT on top of Post Office prices. Items are usually posted on Fridays.
  • Large items via courier. Generally orders broken down in to packages of 25kg or less e.g. Hercles bogies 21kg and deck 13kg.
  • Some larger items are best protected on pallets or even cheaper. We will advise on options at time of order.
  • Insurance will be added at 1 per 100 value unless asked not to include.
  • Packaging. We try our best to recycle packaging and will not charge for items we haven't had to pay for. Unfortunately we do have to buy large boxes and the occasional Jiffi bag. If charged they will be at cost.




We regularly ship to Australia, Japan, Sweden, Norway, Austria, France, Germany etc.
Customs charges and import duties are the responsibility of the customer. We will do our best to advise if we have had experience before.

Ride on Railways Ltd
Unit 5
Rear of The Parade (TDi's)
Southend Arterial
Romford
RM3 0EX


Paul



Copyright Ride on Railways Ltd